1. How do I settle a recent invoice?
To settle an invoice by bank transfer, please use the following details and include your account number for reference:
2. Where are my wines stored?
Atlas Fine Wines Ltd
Sort Code: 40-02-44
If you would like to arrange for a Direct Debit for Cellarage and Insurance invoices, please do so here.
We store with London City Bond Vinothèque, a state-of-the-art fine wine storage facility in Burton-On-Trent, which offers optimal conditions and security. Atlas has in-house logistics experts on site to ensure each case is handled with the utmost care and professionalism. We have invested in our own, dedicated photography studio which facilitates a quick turnaround of condition checks and images of higher value cases. While our client reserves are held at LCB Vinothèque, Atlas also holds an account with Vine International. We do so because Vine is owned by Liv-ex, the London International Vintners’ Exchange, and trading wine on the Exchange can be the most efficient route to market. As with Vinothèque, Vine operates to the strictest standards. Read more about our Reserves Management.
3. What are your storage charges and when do I receive those invoices?
Although cellarage and insurance charges are an ever-increasing cost to many clients storing with other wine merchants, Atlas has fixed its rates until July 2020. These have been set to benefit the growing number of clients who choose to consolidate their reserves with Atlas. We insure each case at full market value, a value which is updated monthly. We calculate cellarage and insurance on a monthly basis and charge quarterly in arrears. We can provide any prospective client with a quotation to consolidate their holdingarras with Atlas. Read more about our Cellarage and Insurance Charges.
4. How do I view my account online?
Upon a first purchase, you will receive an email to set your password for your online account. We see the website as key in the provision of high-quality service to our clients. This allows the opportunity to easily assess a collection in great detail. Here, you can do the following:
- View the collection’s market value and breakdown by category, maturity, duty status and location;
- Request cases photographs, deliveries, broking quotations;
- Download valuation reports and stock certificates;
- Organise your collection for ‘consumption’ or ‘investment’;
- View Unique Identifying codes, drink dates and market values;
- View statements, download a full history in Excel and view PDF invoices.
If you have questions about features of your online account, please contact us.
5. How to I take delivery or arrange shipment abroad?
Deliveries can be arranged by logging into the account, or contacting any member of the team. Atlas does not seek to make a profit from delivery charges and will simply re-charge at prevailing cost, subject to volume and geographical location (starting from £20 ex VAT in London, up to 10 cases). We can also advise on arranging international shipments. Read more about deliveries.
6. I am storing wines elsewhere, can I consolidate my reserves with Atlas?
For clients who buy and sell through Atlas, we encourage that they consolidate their reserves into our care. Not only does this provide the client with a thorough view of the holdings, but it provides the peace of mind that the wines will be stored properly and securely. Should the client decide to consolidate, our logistics team will manage the transfer of reserves. We may advise that higher value wines be photographed on arrival and that the condition of the bottles be checked. Once each case is assigned a Unique Identifier code, it will show in your online account with detail including drink dates and market values. Read more about our Reserves Management.
7. How do I broker wine through Atlas?
Atlas has created an effective broking service to facilitate the sale of wines on behalf of clients. We want our clients to be confident that any sale of their wine is efficient and transparent. We are committed to acting in the clients’ best interests and to returning the best possible net proceeds. You can request a broking quotation by logging into your online account or by contacting any member of the Atlas team. Read more about broking wines with Atlas.
8. Can I attend an Atlas event and/or hold a corporate or private event?
Atlas holds a number of events designed to highlight specific producers, regions and vintages. Our private client sales team also works with their clients individually to tailor and host wine tastings and dinners for the client's own corporate or private entertaining. You can find detail on upcoming event here and also contact us about any upcoming events you are looking to hold.
Whether we are hosting a producer-led dinner for 10, a corporate tasting for 20, or a large walk-around event for 200, we look to provide an inclusive opportunity for guests to compare and contrast different wines. At each of our events, we hope to impart our knowledge and insight as well as create an atmosphere in which guests will feel at ease, involved and engaged.
9. What is your Consultancy Service?
In addition to our core activities, Atlas also provides a consultancy service to parties requiring advice and valuations on a collection which has been built up with other providers in the market. It is for those wishing to carry out independent due diligence on a current provider, those who have collected widely without clear objectives, or even those who have inherited a wine collection and need advice on how to take this forward. Given the breadth of requirements, this is a highly personalised service backed by expert advice. If you are interested in this service and would like to arrange a call or meeting with one of our advisors, please contact us. Read more about our Consultancy service.